We're glad you're reaching out! Please review our FAQs below for quick answers to common questions. If you still need assistance, our contact information is available at the bottom of the page.
1. How long does shipping take?
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Handling time: 1-2 Business days (Monday–Friday)
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Transit time: 4-7 Business days. (Monday – Friday)
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Our Order cut-off Time: 5.00 PM (GMT-05:00) Eastern Standard Time (New York)
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Total Estimated Delivery time: 5 - 9 Business Days
2. How much does shipping cost?
We Provide Free shipping for all orders only within the United States
3. Do you ship internationally?
No, currently we only ship to the United States.
4. What is your return policy?
Return postage is the customer’s responsibility unless the item is defective or we sent the wrong product.
5. How do I return an item?
Email support@islaroyce.com within 30 days to request an exchange. We’ll send a prepaid label if the item is wrong or defective. Otherwise, the customer pays return shipping.
6. Can I exchange an item?
Yes, you can exchange an item. Firstly, Email our customer service team at support@islaroyce.com to Exchange your item.
7. Can I cancel my order?
You may change or cancel your order within 24 hours of purchase. To do so, please send an email to support@islaroyce.com with your order number and your request. Our customer service team will be happy to assist you.
8. What payment methods do you accept?
We accept the following payment methods
- Visa
- Master Card
- AMEX
- UnionPay
- Shop Pay
- Google Pay
9. What happens if my order arrives damaged?
If you notice that your package has been damaged during transport, please notify us within 7 working days of receipt of the order.
In order to process your claim, we may require photographic proof of the damaged goods.
After reviewing the claim, we may require a replacement, refund or credit for items proven to have been damaged in transit.
10. How can I track my order?
You can track your order with the tracking number you received by email. Complete the tracking on our tracking page to see the status of your delivery.
11. How Can I Contact Isla Royce?
Email: support@islaroyce.com
Phone: +17184993414
Address: 341 9th St, Brooklyn, NY 11215, USA
Opening time: 8.00 AM - 6.00 PM (Monday to Friday)
We aim to respond to inquiries within 24 hours.